Showing posts with label Technology. Show all posts
Showing posts with label Technology. Show all posts

Sunday, December 2, 2018

Why Don't More People Buy Electric Cars?




In 2018, there are more electric cars and plug-in hybrid vehicles for sale in the US than ever before. Some examples include: the Nissan Leaf, Chevrolet Volt, Chevrolet Bolt, Tesla Model S, Tesla Model X, and Tesla Model 3.

But there is one big problem holding these vehicles back from widespread adoption.

It's not the cost.
It's not the range.
It's not a lack of consumer information or confidence in the technology.

The problem is that electric cars are for homeowners, not renters.

Take a big step back and think about the concept of a car. People store cars at their homes, but the process of refueling takes place away from the home - at a gas station usually located a short distance away.

The move to electric cars also changes the way in which we use cars. With an electric car, the refueling is now shifted away from the corner store to your home. A high-voltage home charger is an essential part of owning this type of vehicle.

But therein lies a huge problem: not everyone is able to install an EV charger in their home, because millions of American households are renters.



Whether you are renting a single-family detached home or live in a multi-family unit like an apartment, condo, or townhouse, many rental properties have outdoor parking for their tenants with no possible way to install a high-voltage charger to support electric vehicle ownership.

The percentage of American households that are renters has been climbing steadily over the last decade, and is now at record high levels.

I bet there are plenty of people who would consider owning an electric or plug-in hybrid vehicle, but are forced to rule them out simply because they are not able to install a charger at their home. Either the landlord or rental company will not allow it, or they park in a covered/uncovered space or parking garage with no access to a 240-volt outlet.

If someone can solve this problem, I think it would greatly increase the potential of electric vehicle ownership for a significant number of households.

Wednesday, February 20, 2013

One Word Company Names

One of the most important things a company can do for itself is pick a good name. Historically, blue-chip American companies have names such as Bank of America, Coca-Cola, General Mills, and IBM. Lately, I've been noticing a trend in upstart American companies: they are all picking one-word company names.


Are these new generation of entrepreneurs trying to copy the success of Apple and Google? Possibly. Here are some of the new company names I've run across lately:

Box - Secure online file storage
Bump - Media sharing for smartphones

Canary - Wireless home security system
Coin - Replace multiple credit cards with one single card
Nest - The "learning" thermostat
Paper - Digital sketch book for iPad
Simple - Personal finance software
Square - Mobile payment processing
Stripe - Web payment processing
Vine - Looping video app from Twitter

Based on these companies, I have developed a formula for people looking to launch their own one-word startup company. Follow these easy steps and you'll be on your way to startup success in no time!

1. The Name
Obviously, it has to be a one-word name.
It should not be a portmanteau or empty vessel name like Groupon or Hulu, but an everyday word from the dictionary (preferably a noun).

2. The Website
The website must look really slick. Clean design with lots of whitespace and no more than 3 colors. Bonus points if your entire website is one long scrolling page (like an Apple product page).

3. The Video
The focus of your website is to get people to watch your introductory video, which is naturally hosted on Vimeo instead of YouTube, lending credence to the far more artistic-thinking audience your company cultivates. The video should not have any spoken dialogue, but should illustrate your company's product or service through a clever sequence of shots backed by an upbeat instrumental track and some inspirational words at the end.
(The similarities between Nest, Simple and Paper's videos are stunning).

4. The Press
Your company has to be mentioned absolutely everywhere. Not in mainstream media like the New York Times or Time Magazine, but on the web! You need profiles in FastCompany, TechCrunch, Engadget, Gizmodo, Huffington Post, Reddit, and all of the lower tier websites that scrape or syndicate content from the bigger ones.

5. The App
Whether the app IS your product/service or simply facilitates one, you need a mobile app. It has to be available for both iOS and Android platforms.

6. The Business Model
The product should use the freemium model in which some of the functionality is given for free, and members can subscribe for a low monthly fee to enable complete functionality. For product based models (such as Tesla or Nest) there should be no more than 3 variations of the product. Keep it simple.

Here are some new companies I have just now invented using my own formula:

Bound - An on-demand publishing service similar to LuLu, Blurb, and others.

Chain - A social app for cyclists. Hu ge with the fixed-gear hipster crowd.

Green - Um, I don't know? Something to do with finance and smartphones...

Ink - A cloud based printing service of some sort.

Ring - A virtual telephone number service (similar to Google Voice and Skype).

Snooze - Find a hotel room from your smartphone.

Whirl - A location-based photo sharing app (FourSquare meets Instagram).

Wednesday, January 13, 2010

Why The Kindle, Nook, and Other E-Book Readers Suck

I like technology that makes sense and makes my life easier. Voicemail is a great idea because it lets people leave messages for me when I am busy. Cruise control on cars, that's another great invention. But I fail to see what's so awesome about electronic book readers like the Kindle, Nook, and Sony Reader.

Why E-Book Readers SuckElectronic reading devices are very trendy right now, and I just cannot figure out why people like them so much! When compared with traditional bound and printed books, it seems to me that e-readers are a vastly inferior technology. Here's why:

An electronic book reader is an expensive investment. Amazon's Kindle reader costs $259 for the 6-inch version and $489 for the 9.7-inch DX version. Barnes and Noble's Nook reader is also $259, and Sony's line of e-readers (cleverly named Reader - nice one, Sony) ranges from $199 to $399. Wow! Reading a plain old paperback book does not require any special hardware other than your eyes and your hands.

When you think about it, an e-book reader costs about the same as a netbook computer yet has less functionality. Both devices can display electronic books and RSS feeds, play MP3s, and access the Internet via 3G and Wi-Fi. However, a netbook can also be used to run programs, access email, watch videos, and more. Netbooks also feature full color screens and keyboards which make them much more suitable for accessing the Internet than e-book readers.

Another problem with e-readers is battery life. Both the Nook and the Kindle feature internal rechargeable batteries which last 10 and 14 days, respectively. However, both of these pale in comparison to traditional bound-and-printed books which never need to be recharged.

When it comes to durability, traditional books beat electronic readers into the dust. A paperback or hardcover book can survive getting banged around in a backpack all semester and still be perfectly readable. Accidentally dropping an e-reader could result in a scratched or cracked screen, or in the worst-case scenario, a $259 paperweight. Don't believe me? Check the comments from Kindle users on Amazon's Kindle Drop Test video.

Borrowing a hardcover or paperback book from a friend is extremely easy. Borrowing an e-book from a friend is, well, not so easy. Currently, Barnes and Noble's Nook is the only platform that lets you lend your electronic book titles to a friend. There is a maximum time limit of 14 days your friend must also have a Nook reader, PC, Mac, or iPhone. I hope Grandma can speed-read through Harry Potter in less than two weeks!

One heavily advertised feature of e-book readers is their ability to store up to 1,500 books on the device's memory. Now I don't know about you, but I usually just read one book at a time. It's nice that they give you so much space, but is it really necessary? E-books are not MP3s, and I honestly don't plan to read through hundreds of volumes of literature the way I would listen to hundreds of songs on an MP3 player.

When it comes to purchasing books, retailers such as Amazon and Barnes and Noble are quick to offer their electronic titles at discounted prices. Amazon has Dan Brown's "The Da Vinci Code" as a hardcover book for $26.40 or paperback for $9.99. Kindle users pay a paltry $6.39 for the same title in electronic format. It would seem at first that owning an e-reader would allow Kindle users to save piles of money on their book purchases, but sadly this is not the case.

The truth is that serious readers already know where to get the best deals on books. Whether it is trading in merchandise at the used bookstore, patronizing the public library, or browsing websites like half.com and eBay, true bookworms never pay the full cover price for their books. That same copy of The Da Vinci Code sells for just $0.75 cents on Half.com in Like New condition!

In many cases, perfectly good books can be purchased at thrift stores and yard sales for 50 cents or less. I picked up a mint copy of Herman Melville's classic Moby Dick (published by Bantam Books) for a mere 15 cents at my local Goodwill. The same book costs $4.95 for a digital copy at Barnes and Noble. Why pay the extra $4.80 to read about Captain Ahab on an electronic device if you don't need to? Electronic books are still not as good of a bargain as used books and probably never will be.

Additionally, I can think of several ways in which traditional bound-and-printed books will always be a better choice than electronic books. For example, my mother would absolutely love to unwrap the newest thriller from Jeffrey Deaver on her birthday. However, I cannot give her an e-book to unwrap, nor could I get it signed by the author at a book signing.

Non-electronic books are often gifted in other ways as well. Religious texts such as the Bible, the Torah, and the Qu'ran make excellent family heirlooms when they are handed down from generation to generation. Proprietary electronic devices do not. Honestly, do you really think your great-grandchildren will still be using Micro USB and 3G technologies decades from now? I sure hope not!

Regular books are also excellent for situations where I really would not feel comfortable using a $259 electronic device. Take the kitchen for example. A spiral-bound cookbook will always show your favorite recipes, even if it gets a little marinara sauce or water on it. E-readers are much more delicate and might not fare as well in a hot, messy kitchen environment.

Also, I can leave a regular book in my car on a hot summer's day in Phoenix without worrying about ruining it. That's something I cannot do with an e-reader.

Another great thing about dead tree books is that they can be used for the duration of a long flight, including take-offs and landings. People with electronic readers must adhere to the same strict rules as other personal electronic devices aboard an aircraft. Hope you don't have to land during a suspenseful part of the chapter!

Finally, there comes a time when every book lover must prune their shelves to make room for new books. It is easy for me to find a new home for books I did not enjoy or do not wish to keep any longer. They can be donated to charity, given away to friends, exchanged for credit at a local bookstore, or in the worst case, put in the recycle bin.

What do you do with the $4.95 copy of Moby Dick you purchased six months after you finished it? So far, there are no trade-in or buy-back options for e-books. You are stuck with them my friend, so choose your purchases wisely!

When you consider the high cost and limited functionality of today's electronic book readers, I just don't see why anybody would ever buy one! You don't need to read between the lines to see that traditional bound-and-printed books offer greater flexibility and freedom of ownership at lower prices than electronic books. So far as I can tell, e-books are a very innovative solution to a problem that never really existed in the first place.

I'm not the only one who feels this way:
http://www.markhaddon.com/e-books
http://mikeshea.net/Seven_Swords__44000_words.html
http://jasonkinner.wordpress.com/2009/09/07/a-few-reasons-e-book-readers-suck/
http://www.youtube.com/watch?v=GI0Zry_R4RQ

Monday, August 31, 2009

7 Good Reasons Why LightScribe Sucks

It's hard to believe that it is 2009 and people are still excited about LightScribe technology. For those not familiar with LightScribe, it is a technology that allows you to "Burn, Flip, and Burn" your CD and DVD discs. First you record your information, flip the disc over, and then use the same drive to laser etch your artwork directly on to the disc surface.7 Good Reasons Why LightScribe Sucks
In theory this sounds great because you can label your CD and DVD discs without buying another ink cartridge or adhesive label ever again. But after some hands-on testing, I have come up with 7 Good Reasons Why LightScribe Sucks.

7). LightScribe is monochromatic only. This one is a no brainer: you cannot print color photos with a LightScribe drive. A cheap inkjet printer and a package of adhesive CD/DVD labels would produce a far superior result.

6). Another reason why LightScribe sucks is that it is excruciatingly slow. A full disc of artwork can take up to 30 minutes to print! An average inkjet or thermal printer can do a full color disc in about two minutes or less. You do the math.

5). LightScribe cannot print to the center hub. It's true, the center hub of a LightScribe disc contains the information needed to guide the recording laser around the top surface. You'll never get a professional looking CD or DVD disc when you use LightScribe because you'll always see their huge logo branded in the center of the disc.

4). One big downside to LightScribe is that blank CD and DVD discs with LightScribe printable surfaces cost more than regular discs. This may not be a big deal if you buy a small package of 50 discs, but for high volume buyers this can really hit you in the wallet.

3). You need a special drive to record LightScribe artwork. Most desktop and laptop computers and almost all professional recording gear does not come with LightScribe drives. To use this technology, one must upgrade their hardware to something that supports LightScribe.

2). Designing your LightScribe artwork is only slightly easier than building the pyramids of Egypt. Forget about using industry standard design software such as Photoshop, Illustrator, and Quark. You have to use a cumbersome program to create a print file, and then record that to a disc. Good luck getting an engineer to figure this one out, let alone your Grandmother.

1). Finally, LightScribe sucks because the prints just look awful. Even under the best of conditions when using high-resolution artwork and recording at the Best Quality setting, you can still see horizontal bands and gaps in your artwork. It's absolutely not worth the 30 minute wait time for a monochromatic print that looks like a bad photocopy.

LightScribe would have been a cool technology had it had been invented about 10 years ago. Here in 2009 where we have color inkjet printers that print full color artwork directly on CD and DVD discs in just minutes for a few cents per print, LightScribe is simply laughable. It's the equivalent of crossing the sea in a balloon and navigating by compass while the rest of the world uses GPS-equipped jet airplanes. Sure it works, but the alternative is faster, cheaper, more accurate, and all around better at getting the job done. Don't even get me started on Disc t@2 technology!

UPDATE: HP has discontinued support for all LightScribe products in January 2014. The software, burners, and media are no longer supported. I am surprised that it took this long for it to happen!

Sunday, April 19, 2009

The Worst Silly Names of Web 2.0

The Internet has changed dramatically over the past few years. No longer do users simply read and absorb information in a one-sided conversation. Everyday people are now publishers of information via blogs, wikis, forums, comments, and YouTube videos. They engage in social networking and are making their voices heard. In this new era where everyone is a producer of content, we have entered the realm known as "Web 2.0."

Stupid Silly Names of Web 2.0Web 2.0 is not a technology, but a collection of websites that have several things in common. To be considered "2.0," a website will typically include some or all of the following:

-Maintains focus on user generated or edited content
-Encourages people to publish content about themselves
-Enables people to communicate quickly
-Is usually free of charge
-Explosive, viral popularity

Critics like myself are quick to point out that these sites also sport clean, oversimplified designs with HUGE fonts, rounded corners, cutesy-colorful icons, and utterly silly names that would make your English teacher cringe in disgust. Seriously, why do so many popular websites have such awful names? Take a look at these examples:

Twitter
Flickr
Frappr
Zoomr
Retrievr
Digg
Reddit
Skype
Meebo
Bebo
Orkut
Del.icio.us
Ma.gnol.ia
37Signals
43Things
Fandango
Yelp
Kijiji
Joost

I'm not the first one to notice that these names sound like something out of a Dr. Seuss book. This is one bandwagon that's apparently far from full. I wish people would go back to picking creative, meaningful, or somewhat appropriate names for websites again. These silly names are so pitifully unimaginative that it makes me sick to think about it any longer. I'm going to go read a book now, for humanity's sake.

I'm not the only one who feels this way:
http://moz.com/blog/want-to-make-up-stupid-words-then-create-a-social-media-site
http://www.gelfmagazine.com/gelflog/archives/seussical_domain_names.php
http://themarketingguy.wordpress.com/2008/07/25/social-networking-or-not-working/
http://www.dotomator.com/

Tuesday, April 7, 2009

The Slow and Painful Death of the Fax Machine

Every so often, a new technology is invented that completely displaces an existing technology. When a new invention offers such significant improvement over the current technology that it can drive an entire market out of business almost overnight, it is a phenomenon known as a "disruptive technology."

The Slow and Painful Death of the Fax MachineIn many cases, the new technology is hailed as a "quantum leap" or "paradigm shift" in the industry. Before the pocket calculator came along, the slide rule was the best we had. Before jet-powered aircraft came along, propeller-powered aircraft were the best we could do. The typewriter was the king of the publishing world for decades before the personal computer came along.

In almost every case, these new technologies provided huge improvements over the existing ones. Businesses and consumers are generally eager to pick up on new technologies that will make their lives easier.

And yet, one technology that should have been disrupted long ago is still around. One slow and inferior communication technology still has not been defeated by its superior rival. It is 2009 and for some strange reason, fax machines are still commonly found in businesses, offices, and homes nationwide!

The death grip that the business world has on fax machines extends far beyond mom and pop businesses and the Luddites of technology. In fact, everyone from small local businesses to Fortune 100 companies still uses fax machines on a daily basis. I just cannot understand this!

Fax machines require a dedicated telephone line. They take forever to scan, compress, and transmit information. Sometimes they have busy signals or cannot go through. The information sent to a fax machine can only be retrieved from one physical location.

Do these people know about email? Do they know that it's possible to send multi-page documents electronically from one computer to another? In fact, email is a superior technology to the facsimile in every way.

Email messages can be retrieved from any computer that's connected to the Internet. With email, it is possible to send larger, high resolution pictures and documents in less time. Although both email and faxes are subject to unsolicited messages ("spam"), email provides the option of setting up filters to automatically delete such messages. Fax machines do not.

It seems to me that the only people who are still using fax machines are the ones who are too dumb to use email. I think fax machines should have been inducted into the Museum of Obsolete Technology long ago.

Friday, March 27, 2009

Rate Me

The most popular websites on the Internet these days are the ones that focus on user-generated content. Sites such as MySpace, Facebook, Digg, YouTube, CarDomain, LinkedIn, Orkut, LiveJournal, and Blogger are offering more than just "social networking;" they offer a chance for both friends and strangers to pass judgment about you and every aspect of your life. Thanks to the Internet, we have a growing population of kids and teens who are increasingly self conscious about what other people think of them.Attention Seeking Whores Desire Comments and Ratings in Every Aspect of their Lives
Let's say you sign up for an account with CarDomain.com and post a few pictures of your car. Other users can sign your guestbook and tell you exactly what they think of your vehicle, good or bad. Most people don't sign up anticipating that they will receive a bunch of negative comments, but it can and does happen. You could work really hard on your car and make it exactly the way you like it. Then when you share it with the world, they might attack you. Now how do you feel about the car? How do you feel about yourself? Do you second-guess yourself or do you write them off as random Internet jerks?

Let's take it a step further and talk about the infamous HotorNot.com. Instead of ranking cars, you're ranking people. Yep, just a headshot or a picture of you will do. Post it on there and let the world vote for you based solely on your physical appearance. If you're beautiful it may boost your self-esteem to find yourself ranked highly, but at the same time, someone has to be at the bottom of the list as well. Unless you spend money on things like hair dye and plastic surgery, you're pretty much stuck with who you are. In the real world you wouldn't go around telling strangers if you find them attractive or not, but on the Internet it's more than okay - it is entertainment.

YouTube is a great way to show off your special talent to a worldwide audience. Whether it's playing the Super Mario theme on a musical instrument or a video of your best skateboarding tricks, the site can turn an ordinary person into an Internet celebrity overnight. There are also plenty of ways for people to cut you down through hurtful comments and video replies. What if you spent countless hours perfecting a song and everyone who watched your video said it was stupid, that it sucks, and that you have no talent? How would you feel about yourself then? Pretty awful, no doubt.

The king of all "social networking" sites is MySpace. On MySpace, users sign up and post everything from personal information about their job and their education to their private thoughts, pictures of friends and family, and information about their favorite books, movies, and music. It's like a living obituary of everything you'd ever want to know about a person. In fact it's very common for people to update their pictures when they buy a new car, move to a new house, get a tattoo, have a baby, or do something newsworthy.

In those situations, the voice of the global community is not far behind. There are profile comments, picture comments, video comments, and blog comments so everyone can tell you (and other viewers) exactly what they think of you. The surveys that people post and repost are even more intimate. Does the world need to know if you sleep with your clothes on or who the last person to text message you was? Do they want to know? Should you tell them? What judgments can a person make about you from the information you give? There's plenty of room for harsh ones.

The point is not to discourage people from having fun and sharing their interests online. The point is that now your entire life can be showcased on the Internet for all to see, to be commented on and voted for, starred, dugg, ranked, and rated in an infinite number of ways. This has given birth to a new generation of "attention whores" who have an uncontrolled desire for attention and approval. It leads to statements like "PLEASE comment my new pix" and "tell me what u think of my new haircut, shoes, girlfriend, boyfriend, tattoo, gun, car, or whatever." I wonder if the Internet is simply a gathering ground for the vain people of the world or if the Internet makes people excessively vain and self conscious?

It seems to me like some of these people's lives revolve around seeking the approval of "the community." There are now an infinite number of ways for the world to tell you what they think of you. It is easy to forget that the only thing which really matters is what YOU think of yourself, and not what other people think of you. If you like your car a certain color or your hair combed a certain way or a certain type of music, that's your personal choice. If your roommate or classmate or co-worker thinks your favorite band is lame, your best answer should be "Don't listen to them, then."

Maybe you've heard the popular saying that "opinions are like assholes, everybody's got one." Well, it's true. So here is my opinion: don't live your life by changing yourself and your values to get approval from other people, especially strangers and the Internet crowd. If you're not living your life for yourself, then who are you living for?

Just a quick disclaimer: the preceding statement does not mean I advocate going out and breaking laws if you believe in Anarchy. Please understand I am encouraging people to be nonconformist in safe and legal ways here. Use good judgement and common sense, and ALWAYS remember the Golden Rule: "Treat others as you wish to be treated." The bottom line is this: be yourself, but don't be an asshole, either.


I'm not the only one who feels this way:
http://www.urbandictionary.com/define.php?term=attention+whore

http://www.pauldavidson.net/2005/07/22/words-for-your-enjoyment-attention-whores-2/
https://web.archive.org/web/20081029083132/http://nmallory.exit-23.net/20060920/approval-whore
http://www.nydailynews.com/news/2009/03/26/2009-03-26_14yearold_new_jersey_girl_may_get_sex_of.html
http://whitneyhess.com/blog/2008/06/05/the-stranger-aversion/
http://answers.yahoo.com/question/index?qid=20090325084728AAuZ2jt
http://www.blogcatalog.com/discuss/entry/why-are-sites-like-myspacefacebook-popular
https://web.archive.org/web/20100728222102/http://fastandloud.com/the-myspace-whore-collective-friendwhores-scenewhores-attentionwhores-camwhores-and-regular-whores/
http://forums.plentyoffish.com/datingPosts6913048.aspx
http://uncyclopedia.wikia.com/wiki/MySpace_Whore

Wednesday, March 25, 2009

Tech Support

I hate the idea of tech support hotlines. I don't like call centers, help desks, or support tickets. I don't like the idea of a person calling a stranger on the phone for help with a very technical problem as anything other than a last resort. Every time I suspect that people can't possibly get any more stupid and helpless, I am proven wrong.

For some reason, callers not only expect an easy answer to their problem, but they believe they are entitled to know the answer. They always think they are so very special and that they deserve to be told what to do. More often than not, they might have arrived at the answer if they had just tried to resolve it themselves.

The people who call tech support hotlines have the wrong attitude about problem solving. They don't even consider that 1) they might already have the answer and 2) they might be able to find the answer on their own. If it doesn't work right out of the box, they automatically assume it is someone else's responsibility to make it work for them. Never mind that the instructions are right there, these callers cannot be bothered to take a look at them.

Think back for a moment to the frontier days of wagon trains, gold rushes, and westward expansion. People during this time were much more adept at solving problems than people of today. Can you imagine if they had tech support hotlines back then? "Um, yeah, my rifle jammed up and there's a band of horse thieves coming this way. What should I do?" Ah, get the hell out of Dodge for starters!

Just the same, if your printer is not printing black ink, wouldn't your first step be to check the black ink cartridge you just installed? Wouldn't you check to make sure it has paper and that it's connected before calling someone for help with a print error? For some people, this is too much of a stretch for their minds. For whatever reason, tech support callers are not imaginative people. They never ask "What if...?" because if they did, they would not need to call.

In the frontier days, if you didn't figure out how to trade for or hunt for food, you would die of hunger. Simple as that. Being able to "figure it out" without being told the answer is a critical skill for survival. If nobody ever showed you the best way to trap food or hunt, then you had better learn real quick because the price for failure of this task was a hungry death.

Back then, people were willing to do something that people today are extremely reluctant to do: figure it out for themselves. Today, there are no consequences for being ignorant and lazy. You won't die if you are unable to set the clock on your DVD player or install your own printer drivers.

It seems like nobody these days can be bothered to sit down and read the directions. They just want to call someone up and tell them the answer. Most of the time on the phone, the technician is reading from a copy of the same manual that shipped with their equipment.

This "cannot be bothered to" mentality has created a problem in modern society: the people who are too stupid to survive do not die. In fact, they always seem to end up inconveniencing the rest of us by driving 35mph in the high-speed lane on the freeway or bringing a full shopping cart through the express checkout lane. These are the people who cannot send email attachments and blame every computer error message on a virus. Please get a fucking clue, guys. It's not that hard and you really can solve your own problems. Just TRY.

The bottom line with tech support is that it's never smart people with broken equipment who call in. It's always the loudest, dumbest, most irrational hotheads with brand new equipment that works fine who decide to pick up the phone.

I'm not the only one who feels this way:
http://notalwaysright.com/
http://blog.crankingwidgets.com/2008/04/21/get-fantastic-tech-support/
http://callcentersurvivor.blogspot.com/

Thursday, February 19, 2009

Stupid Naming Conventions: Cell Phones

Today, cell phones can do everything from snap pictures to play music, go on the web, and even open and edit business documents. They have full keyboards that swivel, flip, and slide open in every way imaginable. To make these new phones even more appealing to teens, college kids, and hipsters, cell phone manufacturers began giving their phones names.

Just look at the Razr, the Rokr, the Chocolate, the Shine, the Instinct, the Secret, the BlackJack, the Scoop, the Cookie, the Lotus, the Renown, the Behold, the Saga, and the ubiquitous BlackBerry. This is a trend that's really, REALLY fucking stupid and I wish it would stop before it gets even more out of hand. These names are almost as generic and inane as colognes and fragrances at the mall.

How could you ever tell someone that you got a new phone called "the Chocolate" and not feel stupid and embarrassed? What a dumb name for a phone! What a dumb name for anything other than a bar of chocolate! I'm just waiting for them to come out with a phone called "the Cliche." Better yet, the perfect phone for me would be called "the Critic," if only it made fun of all the other phones with stupid names. I would rather have a phone with an esoteric naming system like "A-100" than a retarded name dreamed up by some marketing executive.

Phone manufacturers: stop naming phones after random nouns in the dictionary. Seriously.

I am not the only one who feels this way:

 http://techcrunch.com/2007/04/05/the-futurist-where-all-these-cell-phone-names-are-taking-us/
 http://betanews.com/2009/02/04/does-a-cell-phone-s-name-spell-its-success/
http://www.reuters.com/article/pressRelease/idUS131854+03-Feb-2009+BW20090203
https://web.archive.org/web/20081208211128/http://blog.gsmliberty.net/cell-phone-musings/cell-phone-names-gone-wrong/

Thursday, February 5, 2009

Web Pollution 2.0

I've noticed something new on the web these days. Every story, every article, every post on every newspaper and blog is now adorned with a set of cutesy-colorful "social bookmarking icons." The madness is spreading like wildfire.


About.com recently ran an article about social bookmarking and of course, in the box right next to the story was a "submit to digg" link. It should come as no surprise that social bookmarking is popular with bloggers and websites with user-generated content such as Instructables and GetRichSlowly. What surprises me is how many major newspapers have also latched on to this Internet epidemic.

The New Yorker has stuck to text links for its social bookmarking, but still allows you to instantly add any story to digg, del.icio.us, and reddit. The Seattle Post-Intelligencer is out of control with a whole box of buttons after every article. The New York Times offers the same "convenience" in a collapsible menu.

So what exactly is the problem here? These sites are just making it convenient for people to integrate news, events, and information into their own little social networks. What's wrong with that?

Well, I'm kind of upset that major newspapers are even concerned with "social bookmarking" sites to begin with. To me, social bookmarking is nothing but a big popularity contest. Before social networking, writers, bloggers, journalists, and reporters wrote articles because they had something to say. They wrote to get a point across or to communicate a message to an audience.

It seems that now, articles are being written just to win the approval of a crowd. Newspaper columnists may add keywords like "Apple" and "Google" to their headlines more than they used to, because those terms rank highly on social news sites like Digg. Articles speculating on what a high-tech company may or may not do in the near future are hastily slapped together with little regard for facts. Journalism has been reduced to a beauty pageant in which the article the crowd approves of most wins, regardless of the contestants' true character.
Secondly, I cannot believe that every thought that moves from some hack writer's mind to their keyboard is WORTHY of such instant, overnight, global promotion on the mainstage of Internet news outlets. Basically, who decides what is news and what isn't?

When you have a fully staffed newspaper, it is often the editor who decides if a story is newsworthy. This editorial process helps filter out the boring, incomplete, inaccurate, and uninteresting stories from ever getting printed. With social bookmarking, any wacky story has the potential to become front-page news.

So you cracked the screen on your iPod nano and feel entitled to a replacement? SO WHAT. So you beat Super Mario on NES in five minutes? GOOD FOR YOU. So you compiled a list of the top CSS tutorials on the web according to you? GIVE ME A BREAK. This is not news.

The simple fact is that not every story, blog, or article ever written is worth reading. I have found many of the front-page articles on social news websites to be irrelevant and lacking in substance, facts, and even proper spelling and grammar. Whatever ridiculous story is headline news today will be forgotten by tomorrow in the wake of an even more fantastic story.


Please stop cluttering up my web browsing experience with your stupid social bookmarking icons. Good newspapers and websites are about CONTENT, not about how quickly they can be spread around the web. I'm not the only one who thinks this way. Check out:Signal vs. Noise: It's the content, not the icons
ProBlogger: Social Bookmarking Icons - Are they Worth It?

ValleyWag: Fight Social Bookmark Icon Pollution
MezzoBlue: Mooching 2.0
Shakk.Us: Mother of all social bookmarking services icons

I don't look at social bookmarking icons as adding convenience to users, I look at them as catering to lazy people. How hard is it to copy a link and email or IM it to your friend? If the article is really THAT good, it's no trouble at all. You won't see any of those fugly little icons on any of my articles as long as I can help it. That's all.

[Note: This article was originally written August 22, 2007 and revised February 5, 2009.]

Wednesday, February 4, 2009

Top Choice Digital Is A Scam

Recently I was in the market for a new compact digital camera. I looked online at the most popular models and read user reviews. I looked at sample shots, video reviews on YouTube, and compared specs on DPReview. After a couple of weeks, I chose "the one" for me.

I wanted to get the best price so I checked around on Amazon, eBay, Froogle, and PriceGrabber. My research led me to one merchant whose price on the camera was significantly lower than all of the competitors. The camera I wanted was selling for $269 at Amazon and $289 at B&H Photo, yet this merchant had it for $219. That merchant was TopChoiceDigital.com.


Before buying, I scoped out the website for contact information but couldn't find much. The website looked cheesy and I should have trusted my instincts and gone somewhere else, but this price was just too good to pass up! I went and ordered the camera from them.

After placing my order and completing the online checkout, I had this lingering bad feeling and decided to see what I could find on the company. A quick Google search led me to Complaints Board, Reseller Ratings, and numerous other sites warning people not to buy from TopChoiceDigital. Now I was starting to sweat.

Through user reviews and comments, I quickly began to understand the scam. It's a classic "bait and switch" technique. Once you take the bait and order the low priced item, TopChoiceDigital emails you and makes you call to confirm the order. When you call in, they try to upsell you on accessories. I felt I had made a grave mistake in ordering from TopChoiceDigital.

I ordered my camera on a Sunday night. Sure enough, I got an email on Tuesday that my order needed to be confirmed by telephone before it could ship. This defeats the purpose of ordering online, it is neither fast nor convenient! The telephone confirmation is the critical part of the TopChoiceDigital scam.

I had to call four times before I could get a person on the line, and this was during the middle of the day. The person who finally answered asked for my confirmation number without so much as a "Hello." He confirmed the model number of the camera and I asked for the final price. He quoted me the same price as the email I had received.

Just as I thought we were finished, the salesman asked me "You do know the battery that comes with the camera will only last 30 minutes, right? Would you be interested in an additional high-capacity battery today?" Aha! I was prepared for this, and politely told him no.

He persisted, and then tried to sell me a memory card. I told him I already had one and that I just needed the camera today. He scoffed at me and told me that the camera takes a new type of memory card and that these high capacity cards are not sold in stores! The man was flat out lying to me! Of course they sell them in stores! Best Buy, Wal-Mart, and Fry's Electronics all carry SDHC memory cards. I have seen 4GB cards for sale at under $30 in these stores. Not only are they widely available, they are fairly inexpensive.

I said no, no, and no again. This guy was persistent! He tried to get me to upgrade to a "battery, memory card, and cleaning kit" package plus the camera for $280. That's $60 dollars for accessories that are not necessary to use the camera!

He finally realized he wasn't going to upsell me, and then hit me with the clincher: the "required" shipping insurance of $13 dollars. At this point I should have just cancelled the order, but alas I did not want to be on the phone any longer and said "OK."


The camera finally arrived nine days after placing the original order. I bought a high-capacity Kodak SD card from Wal-Mart for $20.88. Since the date of purchase I have taken over 200 pictures with the image stabilization turned on, and the camera still shows 2/3 battery life remaining.

Everything the Top Choice Digital salesman told me about the battery and memory card was a confirmed lie. I knew he was lying because 1) there's no way a reputable camera maker like Panasonic would produce a camera with a 30-minute battery life, and 2) I read plenty of user reviews that discussed battery life on this camera in depth before buying. I knew exactly what I was getting.


I was very fortunate to have received the item I ordered at all. Other TopChoiceDigital customers have posted horror stories involving missing or partial shipments and fighting credit card companies for a chargeback. Don't let this happen to you!

The bottom line is this: DO NOT buy from TopChoiceDigital.com. They are a bunch of liars and scam artists and are not to be trusted. They will try to sell you accessories you don't need and add bogus insurance fees to your order.